Frequently
Asked Questions

We're just getting started here, so our current collection is a bit cozier, think of it as a carefully curated selection tailored just for you.

Our selection is set to grow, bringing you even closer to the full MUNICIPAL experience you've been waiting for. 

And guess what? We're kicking things off with exclusive Canadian hats dropping soon – you won't find these anywhere else!

Slides are coming! Gear up for summer with our upcoming Slides launch. 
New colourways in our Sneakers coming later this summer.  
Both are designed for comfort, built for performance, and perfect for every Canadian adventure.

Pretty much every way there is. We accept all major credit cards, Interac, Shop Pay, Apple Pay & Google Pay. Klarna coming soon.

We get sh*t done and we like to get your orders to you ASAP. So, once your order is placed, we are unable to edit orders or shipping addresses. Please double check all information is correct prior to placing your order. Yes, we are fast! Please, reach out to us at customerservice@municipalcanada.com with the order number and your request. Please keep in mind that we cannot guarantee that your order will be altered or canceled but we will always do whatever is humanly possible to help you.

At this time we do not allow individuals to use promo codes on sale items. If you have any questions about this, please email customerservice@municipalcanada.com

Unless given by email or through one of our Customer Experience team members, we do not accept any coupons or discounts. We always try to deliver premium quality at an incredible everyday value. Only one promotion can be used per transaction. Discounts only valid on full priced items.

What?!! If, for any reason, you or the recipient are not fully satisfied with your order, immediately shoot us an email at customerservice@municipalcanada.com and we will make it right!

What is this, 1985? Kidding! Unfortunately, we don't currently take orders over the phone but we’ve made our website so easy to use, you shouldn’t have any problems!

If you do? you can email us at customerservice@municipalcanada.com and we'd be happy to help!

Sorry, we do not offer gift cards at this time, but trust us! We’re working on it!

Sorry, we do not offer any gift wrapping at this time. We are horrible gift wrappers anyway, so trust us, we're doing you a favour by not having this service.

Our current sizing in tops ranges from S-3XL. MUNICIPAL bottoms sizing ranges from 30-40 and S-3XL.

Unless a future ship date is noted on the product page, your new Sport Utility Gear will ship generally within 2-3 business days from our warehouse located in Oakville, Ontario and arrive within 5-7 business days.

You can track your package from the shipping confirmation email you'll receive once your order ships. You can also find this information when you log into your account on CA.MUNICIPAL.com. Check the status of your package on our order tracking page.

Sometimes packages will be marked as delivered before they are dropped off. Please wait 24 hours to see if your items are delivered. If they are not, please check with your neighbours, this is a common delivery practice. If your order cannot be found, please contact us at customerservice@municipalcanada.com with your order number and we will do our best to help locate your package.

MUNICIPAL orders don't come with a pricing itemized receipt. So your brother-in-law won't know how much you paid for his new, hyped MUNICIPAL gear. You'll just have to tell him.

You can return any item within 30 days from the original date of fulfillment. We will accept all unworn and unwashed items within 30 days from the original date of fulfillment. You can start a return or exchange by going to municipalcanada.returnscenter.com/ Be sure to have your order number and shipping post code on hand!

Items marked as final sale are not applicable for returns or exchanges.

Sometimes (very rarely ;)) you need to return and that's ok! We've made returns easy as 1,2,3…

Step 1: Put the items back into the original packaging.
Step 2: Go to municipalcanada.returnscenter.com/ and begin your return or exchange.
Step 3: Download your prepaid shipping label and drop off your package at the nearest Post Office location and we'll handle the rest.

Yes! You can begin a exchange at municipalcanada.returnscenter.com/.

Please note, for hygiene reasons, all underwear is final sale and cannot be returned or exchanged. Please ensure that you have picked the correct size.