RETURN / EXCHANGE POLICY

Free 30-Day returns! We will accept items that are in their original packaging, unworn, and unwashed condition for return and a full refund, less initial shipping charges, if applicable, up to 30 days from their original fulfillment date. Returns and exchanges are free of charge you can begin an exchange or return by visiting  our returns portal. If you are not completely satisfied with your order, send it back!

Final Sale Items: Clearance products and any items discounted 50% off or more are considered final sale. These items are not eligible for returns, refunds, or exchanges under any circumstances. Please ensure all details (size, color, quantity) are correct before completing your purchase.

If you attempt to return an item that is older than 30 days, we may only be able to offer you store credit.

In certain conditions, we may refuse a return. If the items attempting to be returned do not pass inspection, we reserve the right to refuse returns. In this instance, our Customer Experience team will reach out to you directly to address the next steps.

For the holiday season, any qualifying* items can be returned up until January 9th, 2026.(*Non-clearance / non-final sale items)


If you have any additional questions about how to return please email customerservice@municipalcanada.com

UNDERWEAR RETURNS POLICY

Please note: For hygiene reasons, all underwear is final sale and cannot be returned or exchanged. Please ensure that you have picked the correct size.

Please email customerservice@municipalcanada.com for any questions or help with your return.