RETURN / EXCHANGE POLICY

Free 30-Day returns! We will accept items that are in their original packaging, unworn, and unwashed condition for return and a full refund, less initial shipping charges, if applicable, up to 30 days from their original fulfillment date. Returns and exchanges are free of charge you can begin an exchange or return by visiting  our returns portal. If you are not completely satisfied with your order, send it back!

If you attempt to return an item that is older than 30 days, we may only be able to offer you store credit.

In certain conditions, we may refuse a return. If the items attempting to be returned do not pass inspection, we reserve the right to refuse returns. In this instance, our Customer Experience team will reach out to you directly to address the next steps.

If you have any additional questions about how to return please email customerservice@municipalcanada.com

UNDERWEAR RETURNS POLICY

Please note: For hygiene reasons, all underwear is final sale and cannot be returned or exchanged. Please ensure that you have picked the correct size.

Please email customerservice@municipalcanada.com for any questions or help with your return.